At Loode Jewelry, we craft each piece with precision and care, ensuring that your personalized jewelry meets the highest standards of quality and elegance. Since our necklaces are meticulously handmade, we take time to perfect every detail before shipping.
We value transparency, so here’s a step-by-step breakdown of our production and shipping process:
Production & Shipping Timeline
| Stage | Timeframe |
|---|---|
| Design Process | 1-5 days |
| Handcrafting & Production | 5-9 days |
| Final Quality Check & Packaging | 1 day |
| Shipping & Delivery | 5-10 days |
Estimated Total Time (Order to Delivery): 15-25 days
Each piece is made just for you, and we’ll keep you updated throughout the process—from the initial design phase to when your order is on its way.
Shipping Information
- Standard Shipping Fee (Safe Delivery - Custom Orders): $5.90
- Shipping times vary based on your location and local carrier services.
- You’ll receive a confirmation email with tracking details once your order has shipped.
Order Changes & Cancellations
Since each piece is custom-made, we begin processing your order immediately after confirmation. For this reason, modifications and cancellations are not possible.
If you wish to return an item, you can initiate the returns process after receiving it—please refer to our Return & Exchange Policy for details.
Tracking & Missing Orders
Once your order ships, you will receive a tracking number via email. Please allow 3 days for tracking details to update.
If your tracking status shows "Delivered" but you haven’t received your package:
- Check with your local carrier to confirm the delivery location.
- Look around your property (sometimes, packages are placed in secure areas).
- If the issue persists, contact us at info@getloode.com, and we’ll assist you in resolving the matter.
Lost or Damaged Shipments
While we take every measure to ensure your jewelry arrives in perfect condition, Loode Jewelry is not responsible for lost or damaged items during transit.
If your package arrives damaged, we recommend:
- Contacting the shipping carrier directly to file a claim.
- Reaching out to us at info@getloode.com, and we’ll do our best to assist.
For returns and exchanges, please refer to our Return & Exchange Policy.
Customer Support
We’re here to help with any questions about your order!
Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
Phone: +1 318 303 6968
Email: info@getloode.com